Globally Sourcing
Effective date: May 2026
1. Scope
This policy applies to all products purchased from globallysourcing.com. All products are digital downloads, including publications, templates, checklists and compliance tools.
2. No Returns Once Downloaded
Digital products cannot be returned once accessed or downloaded. Once a download has commenced, the purchase is final. We do not provide refunds, exchanges or credits for:
- change of mind
- purchase in error
- the product no longer being required
- incompatibility with software or devices not listed in the product description
Please review product descriptions, previews, file formats and system requirements before purchase.
3. Consent to Immediate Download
At checkout you are asked to expressly consent to immediate access to digital content and to acknowledge that you lose any right of withdrawal once the download begins. A purchase cannot be completed without this consent. A record of your consent is retained against your order.
4. Your Statutory Rights
Nothing in this policy excludes, restricts or modifies any rights or remedies you have under the consumer laws of your country of residence, including the Australian Consumer Law. You may be entitled to a remedy where a product:
- is faulty or corrupted
- cannot be downloaded or opened
- is materially different from its description
5. Proof Required for Claims
All claims must be submitted by email and supported by reasonable evidence, including:
- order number and proof of purchase
- a clear description of the fault or discrepancy
- screenshots, error messages or the specific content that differs from the product description
- the device, operating system and software used to open the file
Claims cannot be assessed until the required evidence is provided.
6. Assessment and Remedies
Each claim is assessed on its merits. Download history and access records held by our store system may be used in the assessment. Where a claim is verified, a replacement or corrected copy of the product will be issued by email to the address on your order. Where the issue cannot be resolved, or where required by applicable law, a refund will be provided.
7. Licence Revocation on Refund
Where a refund is provided, your licence to use the product is revoked and download access is removed. You must permanently delete all copies of the product, including printed or modified versions.
8. Download Access
Download links are limited in the number of downloads and duration of access. Please save your files securely on purchase. Expired links can be reissued on request with proof of purchase.
9. Intellectual Property
All products remain the intellectual property of Globally Sourcing. Purchase grants a non transferable licence for use in accordance with the terms stated on the product. Products must not be resold, shared, uploaded or redistributed.
10. Contact
Email: customersupport@globallysourcing.com
Please contact us as soon as possible after identifying an issue, ideally within 7 days of purchase. This timeframe does not limit your statutory rights. We aim to respond within 2 business days.
11. Governing Law
This policy is governed by the laws of Victoria, Australia, without limiting any mandatory consumer protections that apply in your country of residence.
If you experience any issues accessing your download, we will assist by re‑sending the files or providing an alternative format where possible.